Support
I think my account was taken.
You have 72 hours from an unwanted change to undo it. If you hold a recovery key, start with Undo a change. If your PDS is gone or you don’t trust it, follow Move your identity to a new PDS next. If the change can’t be undone, read When a change can’t be undone.
Common questions
PLC Keeper can’t find my handle.
Check the spelling and leave out the @. If your handle is your own domain, make sure its DNS record or well-known file is still in place. You can also add the identity by its DID.
My YubiKey isn’t detected.
For NFC, hold the key flat against the top edge of your iPhone and keep it still. For USB-C, try unplugging and plugging it back in. Version 1.0 works with YubiKeys over NFC and USB-C; Lightning YubiKeys, such as the YubiKey 5Ci, come in a later release.
I didn’t get the confirmation email from my PDS.
The code comes from your PDS, not from PLC Keeper. PLC Keeper shows the address it went to, partly hidden; make sure it’s yours, and check your spam folder. Codes expire after 15 minutes, so tap Send Again if it’s been a while.
What does this warning on my identity mean?
Tap the warning for a plain explanation. The most common one says your PDS holds the only recovery key, which Add recovery keys with two YubiKeys fixes.
I lost one of my YubiKeys.
Use your other recovery key to remove the lost one from your identity, then add a replacement. This is why we recommend two.
I’m not getting alerts.
Check that notifications, including time-sensitive ones, are allowed for PLC Keeper in Settings, that your Watch subscription is active, and that Faster Alerts with PLC Keeper Watch is on. Send Test Alert, under Monitoring and Alerts, checks that an alert reaches you.
My Watch subscription isn’t showing.
Open Settings, then Monitoring and Alerts, tap PLC Keeper Watch, then Restore Purchases. Make sure you’re signed in with the same Apple Account you subscribed with.
I got a new iPhone.
With iCloud on, your identities and your list of keys come back once you sign in to the same Apple Account. Without iCloud, open Settings, then Backup and Export, and use Import Recovery Bundle with its passphrase, then read each YubiKey once when PLC Keeper asks, to link it. Synced keys come back through iCloud Keychain, but On This iPhone keys never move to a new iPhone, so replace them with new keys.
Contact us
Still stuck? Message us on Bluesky at @plckeeper.app or email hello@plckeeper.app.
Tell us your device, your app version and the handle you’re asking about.
We’ll never ask for your password, your confirmation codes or your keys.